Política de reembolso

We want you to be happy with your order. Here's how returns, damages, and refunds work at Roadelite.

30-day supplier warranty

If your item arrives with a manufacturing defect, you have 30 days from the delivery date to report it. Email us at lumbrathshipping@gmail.com with your order number and photos or a short video of the issue, and we'll start the warranty process with you — no need to ship anything back first.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery with photos of the item and its packaging, and we'll arrange a replacement or refund.

Change of mind

Because our catalog is seasonal and made to order in small batches, we're not able to accept returns for change of mind once an order has shipped. If you haven't received a shipping confirmation yet, email us right away and we'll do our best to adjust or cancel it.

Refunds

Once a return or warranty claim is approved, your refund is issued to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to show up on your statement.

Questions

Email us anytime at lumbrathshipping@gmail.com — we read and reply to every message.