Privacy policy

Roadelite operates this store and website, including its data, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Roadelite uses Shopify to power the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.

Personal information we collect

We may collect the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details, transaction details, and payment confirmation, processed securely through our payment providers.
  • Account information including your username, password, and preferences.
  • Order information including items you view, add to your cart, or purchase, and your order history.
  • Communications with us including information you provide when you contact customer support.
  • Device information including your browser, network connection, IP address, and other identifiers.
  • Usage information including how you interact with and navigate the Services.

How we collect personal information

  • Directly from you — when you create an account, place an order, or contact us.
  • Automatically through the Services — including through cookies and similar technologies.
  • From our service providers — who help us operate the Services (e.g. payments, shipping, analytics).

How we use your personal information

  • To provide and improve the Services — processing payments, fulfilling and shipping orders, managing your account, and providing customer support.
  • Marketing — sending you promotional emails about products or offers, which you can opt out of at any time.
  • Security and fraud prevention — authenticating your account and protecting against fraudulent or unauthorized activity.
  • Legal compliance — to comply with applicable law or respond to valid legal requests.

How we disclose personal information

We may share your personal information with Shopify and other service providers who help us run the Services (payment processing, shipping, IT, customer support, cloud storage), with marketing partners where relevant, when you direct us to, and when required by law.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to help us provide and improve them. For more information about how Shopify uses your personal information, see Shopify's Consumer Privacy Policy.

Third-party links

The Services may include links to third-party websites. We are not responsible for the privacy or security practices of sites we do not control — please review their own policies.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors.

Security and retention

No security measure is perfect. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your rights and choices

Depending on where you live, you may have rights to access, delete, correct, or receive a copy of your personal information, and to opt out of certain uses. You may exercise these rights by contacting us at the details below. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing your request.

International transfers

We may transfer, store, and process your personal information outside the country in which you reside.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices. We will post the updated version on this page and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at lumbrathshipping@gmail.com.